A way to listen to your customers’ voice

In the pursue of the creation of an end to end process focused on customers, listening to their feedback is crucial. the question is: do your products match  customers’ expectations, and what do they judge most important in your value proposal? Indeed, there are  few things to know about your customer voice. Customers dislike complexity…

Design, Download and Print

“Office of the Future” On May 23rd 2016, HH Sheikh Mohammed bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler of Dubai inaugurated the “Office of the Future”, an entire building literally printed by one of the most advanced technologies of 3D printing. First in the world, The “Office of…

The perpetual race for competitiveness and its enemies.

Resources and capabilities are different at the very basic level: whereas resources are tangible assists (may they be goods are people), capabilities are what make a resource become a product. Having said that, resources are pivotal for the development of capabilities, and location matters a lot: if a country has plenty of rare or appealing…